INTERNATIONAL SHIPPING:

For Europe, FREE EXPRESS DELIVERY FOR ORDERS OVER €90.

These are the costs for Orders up to €90 (attention cost can change, please check real cost on the web shop)

UP TO 5 kg. €9.90

Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Hungary, Ireland, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain (for Canary and Balearic Islands transport cost will be calculated by our staff), Sweden.

SWITZERLAND UP TO 5KG €11.90 + customs cost €5 each carton.

GROUP 1 from 5.1 up to 31 kg. €16.90

Austria, Belgium, Croatia, Denmark, France, Germany, Ireland, Luxembourg, Netherlands, Portugal, Spain (for Canary and Balearic Islands transport cost will be calculated by our staff).

GROUP 2 from 5.1 up to 31 KG. €19.90

Bulgaria, Corse, Czech Republic, Estonia, Finland, Hungary, Latvia, Lithuania , Poland, Romania, Slovakia, Slovenia, Sweden.

SWITZERLAND from 5.1 up to 31 KG. €25 + customs costs €5 each carton.

PLEASE NOTE: SWITZERLAND have customs cost €5 each carton, even if order will be over €90.

OTHER COUNTRIES:

For all other countries shipments, the costs vary according to the weight / volume ratio.

Extra-EU shipments include sales prices excluded from Italian VAT at 22%.

For shipments outside the EU, the shipper may subsequently request additional costs for importing the material in addition to those incurred on the site for shipping.

These costs are not foreseeable by Barbieri and include the VAT of the country of destination and the related customs duties.

To estimate the shipping costs, add the desired products to the cart and contact us at orders@barbieripnk.it.

RESTRICTIONS ON CERTAIN PRODUCTS:

Some products cannot be shipped to specific countries due to commercial or transport limitations. Manufacturers may restrict sales in certain regions, or couriers may not transport items such as oversized products, aerosols (not suitable for air transport), and batteries.

SHIPPING

Standard express delivery is carried out on business days between 8:30 AM and 6:00 PM. Delivery by appointment or at specific times is not offered. Deliveries are not made on Saturdays (except in certain areas), Sundays, or public holidays.

It is essential to provide an address where someone is always present (e.g., workplace, neighbor, etc.) and a phone number that is always reachable (preferably a mobile number). Always make sure the surname(s) appear on the intercom. If delivery cannot be made, the courier will leave a delivery attempt notice with instructions to follow.

All shipping services include a tracking code sent via email once the shipment has been dispatched, allowing you to monitor the status (for some services, the code will be active 24 hours after shipment).

The courier makes the first delivery attempt without prior notice. If the recipient is absent, the courier will leave a delivery notice (a slip in the mailbox or a sticker on the doorbell) and will attempt delivery again on the next business day.

If this second delivery attempt is also unsuccessful, Barbieri's staff will contact the customer to arrange another delivery.

Storage or holding fees at the courier’s facility are covered by Barbieri for the first two days; after this period, the costs will be charged to the customer and amount to €10, including round-trip transportation and storage fees at the courier's facility.

If delivery is unsuccessful (e.g., due to an incorrect address/phone number provided or if the recipient remains unreachable after contact attempts) and the shipment is returned to Barbieri SNC, the return shipping costs will be charged to the customer. The costs for a subsequent re-shipment are always the customer’s responsibility.

TEMPI DI SPEDIZIONE E CONSEGNA

Le spedizioni vengono effettuate da Barbieri in genere entro 24 ore, con corrieri espressi. Spesso se riceviamo l'ordine in mattinata spediamo il giorno stesso. La consegna quindi avviene dopo 48, 36 ore, dipende dal corriere e dalle zone.
Tempi di consegna: i tempi di consegna possono variare a seconda della disponibilità dei prodotti. I tempi di consegna indicati sono meramente indicativi e non sono in nessun modo impegnativi.

Le consegne e i servizi annessi vengono gestitI dai corrieri, eventuali ritardi di consegna non danno diritto a rimborsi o indennizzi di alcun genere.

Le consegne vengono effettuate dal trasportatore al piano stradale (nessuna consegna al piano).

ACCEPTANCE AND CONDITIONAL RECEIPT
Upon delivery of the goods, the Customer must verify:

• That the number of packages delivered matches the number indicated on the shipping document;
• That the packaging is intact, undamaged, not wet, or otherwise altered;
• That no sealing materials other than Barbieri’s original tape or strapping have been used.

If the packaging shows any signs of damage and/or the number of delivered packages differs from the expected amount, the Customer must immediately report the discrepancies to the courier. In such cases, it is necessary to write "ACCEPTANCE WITH RESERVATION" on the courier’s delivery receipt, specifying the reason for this reservation.

All couriers are required to accept conditional receipts. If the courier refuses to accept a conditional receipt, it is strongly advised that the Customer contact Barbieri SNC by phone while the courier is present.

If the packaging shows visible damage (e.g., holes, creases, dents, cuts, openings, etc.), it is advisable to take photographs of the packaging before opening it. This is necessary for any reimbursement claims to be submitted to the courier.

Important: Submitting a generic reservation or a reservation without adequate justification will result in the denial of insurance coverage for the damage.

Once the courier’s document has been signed, the Customer may no longer raise objections with Barbieri regarding the external condition of the goods delivered but must address such claims to the courier.

NOTE

Delivery delays or issues: In case of problems, we recommend contacting the customer service of the courier's branch responsible for the delivery, while keeping our customer service informed. We will do our best to assist you promptly and efficiently.

Delivery to others: Barbieri's staff strives to maintain excellent service, but on rare occasions, a product may be missing from the shipment or not match the one purchased. If this happens, please contact us promptly. We will perform checks (using our double-check system and surveillance in the packaging area), and if an issue is confirmed, we will

Workshops: Before handing over purchased products to your mechanic or third parties for installation, please verify their correctness and integrity.

Internal errors: Barbieri's staff strives to maintain excellent service, but on rare occasions, a product may be missing from the shipment or not match the one purchased. If this happens, please contact us promptly. We will perform checks (using our double-check system and surveillance in the packaging area), and if an issue is confirmed, we will arrange for the return of the incorrect product and prioritize shipping the missing item or provide an immediate refund.

Damaged items: Barbieri takes every precaution to ensure shipments arrive intact, packaging products carefully. However, if the products received are damaged, please contact us within 48 hours of receipt, providing your order details and, if possible, explanatory photos. Our customer service team will resolve the issue promptly.

Refused shipments: If the customer refuses to accept the shipment without authorization and it is returned to Barbieri, the customer will bear the costs for both outbound and return shipping. In cases involving customs, the customer will also be responsible for duties and related fees. If the package is held at customs due to unpaid fees/duties/VAT, the order will be lost.

Right of withdrawal for consumer purchases of physical products: For returns, please refer to the procedures outlined on the Terms and Conditions page. ( LINK https://www.barbieripnk.it/en/terms-and-conditions-of-use.html)